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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at

+65 62910108 or send us an email at : ask@sod.com.sg

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SHIPPING
 


HOW TO ORDER

 

  • Click on a category of choice from the top menu bar. NEW IN refers to the latest items added to the site, 

  • Click on the product, select your desired size (if any) and quantity and click on “ADD TO BAG”

  • To continue shopping, click on another category or thumbnail.

  • If you wish to proceed to make payment, click on your shopping cart and select “CHECKOUT” on the top right hand corner of the website.

  • To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART”.


 

HOW TO USE COUPON CODE

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  • To utilise coupon code go to "VIEW CART" > Select "APPLY COUPON CODE"  > Click CHECKOUT.

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ORDER CONFIRMATION
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  • Review the list of items you have selected to purchase and click on “CONFIRM ORDER” to submit your order.

  • Please note that the items will not be reserved for you until you click to confirm your purchase.

  • Please enter your mobile number/recipient's mobile number; upon processing your order, delivery notification will be sent by SMS to you.  

  • You will be led to a secure payment gateway (Paypal) payment page to make payment.

  • Order confirmation and payment receipt emails will be sent to your inbox after the order has been successfully placed.

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PAYMENT

 

  • For fuss-free payment, we accept Visa/MasterCard/Union Pay Credit Card payments via a secure Paypal.

  • Orders will only be confirmed upon completion of payment.

  • Orders will automatically be cancelled after 20 minutes of non-payment.

 

LOCAL SHIPPING

 

All confirmed orders (without backorder) will be processed for shipping within 2-3 working days.


There are 2 shipping methods available for our online customers.


We currently offer complimentary local shipping islandwide at no minimum purchase. 

 

  1. Standard Courier: 2-3 working day to reach your doorstep

  2. Self-Collection at our Retail Store.        

 

Self-Collection at Retail Store

Location: 809 French Road, Kitchener Complex #02-57 Singapore 200809
Opening Hours: Daily, 10am-9pm
 

  • For courier delivery, please complete your preferred billing, mobile number and shipping addresses for your order on checkout page.

  • Once you receive the update that your order has been shipped, we will provide you your tracking number and instructions via email and sms notification. 

  • For self-collection of orders, please wait for confirmation email before proceeding down to SOD Retail Store. 

  • Once you receive the update that your order has been shipped, you may track your order via this website, http://www.roadbull.com/ and keying in RB_'CMSN#' together with your order number. For example: RB_CMSN#123456

 

 

INTERNATIONAL SHIPPING


We ship worldwide. Orders will be shipped via Aramex.
Delivery charges are calculated based on flat-rate shipping rates.
 

Country                                                            Delivery Charges (SGD$)



Malaysia                                                            $6



South East/ North Asia including                $15
Indonesia
Philippines
Thailand
Hong Kong
Macau
Taiwan
Cambodia
Myanmar
China
Japan
South Korea
Brunei
Laos

 

Australia                                                          $20
New Zealand    



United States                                                 $25



Rest of the world                                          $30


Tracking for International Parcels - Please use https://www.aramex.com/express/track.aspx to track order transit status.


 
PROCESSING/DELIVERY OF ORDERS

 

  • Standard of Dressing is unable to amend orders and combine orders which were separately made after it is placed. Please double check your order details before confirming the order.

  • All orders (except those to be shipped with backorders) are processed and dispatched within 2 to 3 working days upon confirmation of order. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays.


 
BACKORDERS SHIPPING

 

  • If you order includes a backorder item, please opt if you wish to have it delivered together with your instock items. Top ups are required if you wish to have them delivered separately by courier. No additional fees for self-collection.

  • Once backorder arrives at our warehouse, orders are processed and dispatched within 2 to 3 working days. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays.

  • Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

  • For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

  • Price of postage includes handling fees.

 

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